Where do you stand on exchanges or refunds?
If you receive any products that you are not 100% happy with, simply send us an email at firstname.lastname@example.org within 14 days. Include your invoice number, product name and explain the reason for the return. Let us know if you would prefer an exchange or refund.
Please note, all freight costs for returns (excluding faulty goods) will be at the customer's expense. Rachel Kennedy Designs will cover the cost of shipping for any replacement items
- EXCHANGES are available on all products including sale and promotional items (within 14 days of purchase)
- REFUNDS are available on all products excluding sale and promotional items (within 14 days of purchase)
Unfortunately we can't refund sale items or items purchased during sales promotions, but we'll gladly exchange them for you : )
What happens if my items arrive damaged or faulty?
RKD check every purchase before sending it out to you. However in the unlikely event of your item getting damaged in transit, please email us with photos of the damage within 14 days. Upon receiving our email, send your item back to us (must have tracking) and we will send you a replacement once we receive your return. We do not offer free return and exchange shipping on International orders.
How Do I use a promotional / discount code?
To use the discount code you have to enter it into the checkout of your order. After you have finished shopping, click on your shopping cart. Underneath the items added is a "Coupons" input. Enter your Code into this section and Click Redeem. The discount will then be applied to your order and can be finished as usual.
What forms of payment do you except?
All payments are handled securely by Stripe. Alternatively you can contact us and purchase over the phone with Visa or Mastercard. Call us on +61 2 8411 1931 to pay this way.
Who designs your products?
All our designs are created by Rachel in our home studio in Sydney
I own a store can I stock RKD?
We would love to hear from you. For all wholesale enquiries please complete our wholesale registration form HERE or contact us on +61 (2) 8411 1931.
How often do you release new designs?
We release a new collection 2 times a year around February and August and then occasionally individual items throughout the year. The best way to keep up to date with new products being released is to follow us on social media. Our instagram handle is @rachelkennedydesigns.